Danny's Jamaican Tours LLC

Refund, Cancellation & Rescheduling Policy
Effective Date: August, 2026

 
At Danny's Jamaican Tours LLC, we understand that travel plans can change unexpectedly. This Refund, Cancellation, and Rescheduling Policy is designed to be fair to both our guests and our local partners while ensuring compliance with applicable laws and industry best practices.
By making a booking with Danny's Jamaican Tours LLC, you agree to the terms outlined below.

1. Guest Cancellations

More Than 14 Days Before Tour Date

Guests who cancel more than fourteen (14) days before the scheduled tour date are eligible for a full refund, less any non-refundable payment processing fees charged by third-party payment providers.
7 to 14 Days Before Tour Date

Guests who cancel between seven (7) and fourteen (14) days before the scheduled tour date will receive:

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• A 75% refund to the total booking amount; or
   

• 100% travel credit valid for (12) months from the original tour date.
  
  48 Hours to 6 Days Before Tour Date

Guests who cancel between forty-eight (48) hours and six (6) days before their scheduled tour will receive:

• A 50% refund; or

• A 100% travel credit valid for twelve (12) months.

Less Than 48 Hours Before Tour Date

Cancellations received less than forty-eight (48) hours before the tour start time are non-refundable.
At the discretion of management, a travel credit may be offered in cases involving documented emergencies.

2. No-Show Policy
 
Guests who fail to arrive at the designated meeting point at the specified time without prior communication will be considered a "No Show."
No-shows are not eligible for refunds or credits.

3. Company-Initiated Cancellations
 
If Danny's Jamaican Tours LLC cancels a tour due to:

• Severe weather

• Natural disasters

• Safety concerns

• Government restrictions

• Vendor failure

• Operational emergencies

Guests may choose:

• A full refund; or

• Rescheduling to another available date; or

• A travel credit valid for twelve (12) months.

No administrative fees will apply.

4. Weather Policy
 
Jamaica is a tropical destination where occasional rain is normal.
Tours will not automatically be cancelled due to light or moderate rainfall.

Tours may be postponed, modified, or cancelled when weather conditions create safety risks, including but not limited to:

• Hurricanes

• Tropical storms

• Flooding

• Landslides

• Dangerous sea conditions

• Government weather advisories

When safety-related weather cancellations occur, guests will be offered a refund, credit, or rescheduling option.

5. Medical Emergencies
 
Guests unable to participate because of sudden illness, injury, hospitalization, or family emergency may request special consideration.
Documentation may be required, such as:

• Medical certificate

• Physician letter

• Hospital discharge paperwork

• Death certificate (for bereavement claims)

Management may offer:

• A full refund

• Partial refund

• Future travel credit
   

Decisions will be made on a case-by-case basis.

6. Cruise Ship Delays and Airline Disruptions
 
If a guest cannot attend a tour due to:

• Flight cancellation

• Airline delay

• Cruise ship schedule changes

• Port closure

The guest must notify Danny's Jamaican Tours LLC as soon as reasonably possible.

With supporting documentation, guests may receive:

• A one-time reschedule; or

• A travel credit valid for twelve (12) months.

Refund eligibility will be evaluated individually.

7. Private Tours and Custom Itineraries
 
Private tours, large group reservations, wedding-related bookings, and custom itineraries require advance planning and vendor commitments.
Unless otherwise stated in writing:

• Deposits are non-refundable.

• Final payments become non-refundable within fourteen (14) days of the scheduled service date.

Rescheduling may be available depending upon partner availability.

8. Refund Processing
 
Approved refunds will be processed to the original payment method.
Please allow:

• 5 to 10 business days for card refunds

• Additional time if required by your financial institution

Refund timing may vary depending on the payment provider.

9. Chargebacks

Guests agree to contact Danny's Jamaican Tours LLC directly to resolve concerns before initiating a payment dispute or chargeback.
Fraudulent or unsupported chargebacks may be disputed using booking records, email correspondence, signed waivers, and proof of services reserved.

10. Travel Insurance Recommendation

Danny's Jamaican Tours LLC strongly recommends that all guests purchase comprehensive travel insurance covering:

• Trip cancellation

• Medical emergencies

• Lost luggage

• Flight disruptions

• Evacuation expenses

• Weather-related interruptions

Travel insurance may provide reimbursement for situations not covered under this policy.

11. Force Majeure

Danny's Jamaican Tours LLC shall not be liable for delays, changes, interruptions, or cancellations resulting from circumstances beyond its reasonable control, including:

• Hurricanes

• Earthquakes

• Floods

• Pandemics

• Acts of government

• Civil disturbances

• Transportation disruptions

• Utility failures

In such circumstances, the company will make reasonable efforts to provide alternative arrangements, credits, or refunds where practicable.

Contact Information
Danny's Jamaican Tours LLC
Little Rock, Arkansas, USA
Phone: (501) 615-5638
Email:Danny@dannysjamaicantours.com